Privacy Policy for AusMedPrac

Welcome to AusMedPrac ("we," "our," "us"). We are committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our services (the "Services"), including our AI-powered CASPer practice tools.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

* Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you register for an account or choose to participate in various activities related to the Site and our Services, such as practice sessions.
* Payment Data: Data necessary to process your payments if you purchase a subscription, such as your payment instrument details. We use a third-party payment processor (Stripe) to handle payments. We do not store your full payment card details on our servers. Please refer to Stripe's privacy policy for more information on how they handle your payment data.
* User Responses and Feedback Data: When you use our practice scenarios, we collect the responses you provide. We also collect the AI-generated feedback associated with those responses to display it to you and potentially improve our Services.
* Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
* Usage Data: Information about your use of the Site and Services, such as scenarios attempted, sessions completed, scores received (if applicable), and feature usage patterns.
* Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information, see the "Cookies and Tracking Technologies" section below.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our Services to:

* Create and manage your account.
* Process your payments and subscriptions, and manage your orders.
* Provide you with the core functionality of the Services, including access to practice scenarios and AI-generated feedback.
* Email you regarding your account, subscription, or order.
* Notify you of updates to the Site, Services, Privacy Policy, or Terms of Service.
* Monitor and analyze usage and trends to improve your experience with the Site and Services.
* Improve the quality and relevance of the AI feedback and practice scenarios.
* Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
* Respond to customer service requests and support needs.
* Compile anonymous statistical data and analysis for use internally or with third parties for service improvement.

3. Disclosure of Your Information

We do not sell, trade, or rent your Personal Data to others. We may share information we have collected about you in certain situations:

* By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
* Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, hosting services, customer service, and AI model providers (e.g., OpenAI, Google) for feedback generation. We require these third parties to maintain the confidentiality of your information and use it only for the purposes for which we disclose it to them.
* AI Feedback Generation: To provide you with AI feedback, your anonymized or pseudonymized responses may be sent to third-party AI service providers. We strive to ensure these providers adhere to strict data privacy and security standards, but their use of data may be governed by their own privacy policies. We do not intentionally send personally identifiable information like your name or email directly linked to your responses to these AI providers for the primary purpose of feedback generation.
* Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
* Aggregated/Anonymized Data: We may share aggregated or anonymized information, which cannot reasonably be used to identify you, for various purposes, including research and service improvement.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Site and Services. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site or Services.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, account information and practice history are retained as long as your account is active and for a reasonable period thereafter, unless you request deletion.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws (such as the Australian Privacy Act). These may include the right to:

* Request access to your personal information.
* Request correction of the personal information that we hold.
* Request erasure of your personal information.
* Object to processing of your personal information.
* Request restriction of processing your personal information.
* Request the transfer of your personal information.
* Withdraw consent at any time where we rely on consent.

To exercise these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity.

8. Children's Privacy

Our Site and Services are not intended for use by children under the age of 13 (or a higher age threshold if required by applicable law). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete that information.

9. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Changes will take effect immediately upon posting the updated policy on the Site. We will notify you of material changes, likely via email or a prominent notice on the Site when the changes take effect. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. Your continued use of the Site or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

AusMedPrac Support
Email: support@ausmedprac.com